Costumer Support - Calls and Live Chat Assistants.

Professional Services

Live Chat Support (Web & Social)
Your assistant manages real-time conversations across your site and platforms like Intercom, Tidio, Crisp, and Meta Inbox. We respond in your voice, follow your tone, and keep prospects engaged — like an extension of your in-house team.

Email & Helpdesk Response
Your inbox stays organized and responsive. We use your scripts (or help improve them) to handle customer questions, filter leads, and manage support inside tools like Gmail, Zendesk, Help Scout, Gorgias, and Outlook.

Call Answering & Virtual Receptionist

Your virtual receptionist answers calls with professionalism, schedules appointments, and routes inquiries using our phone system with your prefered number. Always live, always in sync with your process.

Support Ticket & CRM Management

We log, tag, and track tickets in your CRM or helpdesk tool — escalating key issues when needed. Your clients get consistent support; your CRM stays clean.

How it works

Book an Appointment

Tell us what you need. Provide as many details as possible, but don't worry about getting it perfect.

Get a proporsal

We will send you a final proporsal based in your needs.

Collaborate easily

Every task is tracked in one simple platform — see progress in real time, manage deadlines, and stay connected with your dedicated support.

Annual Consulting

Setting new goals, with in-person meeting, depending on contract and location, at not extra cost.

Frequently asked questions

What kinds of businesses use Virtualez for customer support?

We support eCommerce brands, real estate teams, service providers, SaaS companies, and solo professionals who need reliable front-line support without the cost of a full-time hire.

Can you answer live chats and calls during business hours?

Yes. Our support team is based in Latin America and works in North American time zones, providing real-time responses via live chat or phone — just like an in-house receptionist or support rep.

Do I get a dedicated support assistant?

Yes. Every client gets a dedicated customer support VA, backed by a small team for coverage and faster turnaround. You get the flexibility of outsourcing without sacrificing quality or consistency.

Can you help improve my current customer support system?

Definitely. We do more than answer questions — we help clean up your inbox flows, organize your scripts, set up chat automation, and suggest tools or integrations to reduce workload and improve service quality.

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